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Paypal Set New Address as Primary Please Try Again

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Configuring and Troubleshooting with PayPal Standard

Video Instructions

What This Video Covers

  • 0:00 - 1:27 - Introduction, adding the new gateway option, and inbound your Primary PayPal Email
  • 1:27 - 4:01 - Setting up Advanced Mode
  • 4:01 - six:29 - Setting up your unique PayPal IPN
  • 6:29 - ix:05 - Entering your PayPal Return URL and other Website Preferences Settings
  • 9:05 - Finish - Saving the Gateway in MemberPress and Conclusion

Detailed Listing of Gateway Settings

Below y'all will notice explanations for every setting for your PayPal Standard Gateway as a reference for both during and after you accept set up your gateway:

  • Name - The proper noun users volition run into when choosing this gateway selection during registration.
  • Gateway - This should exist prepare to "PayPal Standard" and will non show up on the front end end.
  • ID - ID of your gateway used in the database and to be entered if importing subscriptions for this gateway as outlined hither.
  • Bear witness Payment Label - When checked or unchecked, this will prove or hibernate the Name you entered for this gateway option.
  • Testify Payment Icon - When checked or unchecked, this will show or hibernate the PayPal symbol for this gateway pick.
  • Show Payment Description - When checked or unchecked, this will show or hide the description for this gateway option.
  • Master PayPal Email - This is where you should enter the email associated with your PayPal account, which tin can be found past going to PayPal.com > clicking Profile near the top right corner of the page > Contour and Settings > Concern Information.
  • Advanced Mode - Check this box to reveal the option to enter your Paypal API credentials. Click here for PayPal docs on how to set this up, or see the above video between minutes 1:00 and iii:23.
  • Employ PayPal Sandbox - Check this box if you would like to apply PayPal Sandbox for Testing. IMPORTANT NOTE: due to the way PayPal Sandbox is configured, yous volition NOT be able to merely check this option and outset testing! You must follow our instructions given here to set a Sandbox account and testing gateway.
  • Send PayPal Debug Emails - Only enable this choice if you accept issues with your PayPal gateway and know how to interpret debug emails or have been told to enable them past our back up team. Enabling this option will send out about v split up debug emails to your e-mail establish in your General WordPress Settings.
  • PayPal IPN URL - Click the clipboard icon next to this URL to re-create the IPN that must be entered into PayPal for your gateway to work properly. The IPN is entered by going to PayPal.com > clicking Profile (your name) near the peak right corner of the folio > Account Settings > Website payments tab > Instant payment notifications > and clicking the Update link to the correct. You can come across how this is washed between minutes iv:01 and half-dozen:29 in the in a higher place video.
  • Return URL - the Return URL is entered by going to PayPal.com > clicking Profile (your proper name) about the top right corner of the page > Account Settings > Website payments tab > Website preferences > and clicking the Update link to the right. For the other settings on this page, you'll desire to set "Payment Data Transfer" to ON and prepare the "Encrypted Website Payments" option to OFF. You lot tin can come across how this is done between minutes vi:29 and nine:05 in the above video.

Important Annotation about Pausing/Resuming with PayPal: When using PayPal as a gateway, nosotros recommend that you disable the power to Pause/Resume subscriptions. This can be disabled by visiting your MemberPress > Settings > Account tab > Permissions section, then checking the option entitled "Allow Members to Interruption & Resume their own subscriptions". We recommend this setting considering the PayPal gateway currently but resumes subscriptions on the subscriptions renewal date, Not the twenty-four hour period they click resume. For instance: if the subscription is monthly, and the user purchases on the 1st, pauses on the 15th of the month, and later resumes on the 2nd, their subscription won't renew until the 1st of the next month. The event will be longer if the billing term is longer, such every bit in the case of a yearly subscription. For this reason, we highly encourage our users to disable the ability to pause and resume recurring subscriptions.

Annotation near Pausing/Resuming Subscriptions with PayPal: PayPal does not send out an IPN when a Subscription is resumed. Because of this, we strongly recommend that you lot do not resume a subscription from within PayPal itself. Rather, always resume your Subscriptions from within the MemberPress admin interface. If a fellow member resumes a Subscription inside their ain PayPal business relationship, MemberPress volition Non be notified, and the Subscription will withal show as "paused" in your dashboard. Therefore, be aware that at that place may be cases where you would demand to manually change a Subscription's condition dorsum to "enabled".

Important Annotation About Trial Periods with PayPal Standard: If the trial period with PayPal Standard and MemberPress is a number of days greater than 90 and Not divisible past 7, 30, or 365, and so we round your trial period to the nearest 7 to be compliant with PayPal'due south rules for trial periods. For example, 92 days would exist rounded to 91 days, which would interpret to a 13 week trial period. This applies to coupon trial periods or any other blazon of trial flow. Also, if a user upgrades or downgrades and an bogus trial is used for their pro-ration, MemberPress will round their trial days to the nearest divisible increment every bit stated above.

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Capabilities of the PayPal Standard Gateway

  • Process I-Fourth dimension Payments
  • Process Recurring Payments
  • Procedure Refunds (Advanced Style Just)
  • Cancel Recurring Payments (Advanced Mode Only)
  • Pause Recurring Payments (Advanced Mode Only)
  • Resume Recurring Payments (Advanced Mode Only)
  • Process Costless/Paid Trial Periods

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How to Test with PayPal

To exam with PayPal, yous are required to set up a Sandbox account. For detailed instructions on how to do this, please visit this folio.

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How to Process a Refund

To learn how to process a refund within PayPal please click hither. If you have Advanced Fashion enabled and you are an admin, you will exist able to process a full refund for any transaction by going to MemberPress > Transactions. And then, search for the transaction by Username or other, hover over the unique Transaction ID (should be a random string of numbers and letters), and click the refund link. You'll know yous've done this right if you are shown a pop-upward to confirm the refund.

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How to Add a Missing Payment

You should follow these instructions when in your PayPal business relationship you run into a completed payment, but that payment is non reflected on the MemberPress > Transactions page and/or is non connected to its subscription on the MemberPress > Subscriptions page.*

Please note that a missing payment is a sign that your PayPal IPN has not been properly prepare or (though less likely) it is being blocked by a server/host security feature or impacted by ambitious caching. Please double and triple-check that your PayPal IPN has been gear up correctly, following the instructions in a higher place.

*If you come across a Subscription ID on the MemberPress > Subscriptions folio for the user that looks like mp-sub-xxxxxxxxxxx, information technology must be stock-still earlier proceeding. Delight follow these instructions to fix it.

Footstep 1 - Notice the Transaction ID for the Payment in PayPal

To begin, yous will demand some information in order to find the payment if you are not already aware of it. Things you can use to search for a payment include:

  • The subscription ID (if a recurring subscription) equally it appears on the MemberPress > Subscriptions folio (looks similar I-xxxxxxxxxxxx).
  • The user'south email, which can be found on the WordPress > Users page OR the MemberPress > Members page. Annotation:the user's email on your site may not always be the same as their PayPal email. So, searching by other parameters may be the just option.
  • The date the billing occurred.
With that information obtained, y'all can find the transaction ID in PayPal by following these steps:
  1. Log into your PayPal account.
  2. ClickActivitymost the top of the page to see your most recent account activities.
  3. Search for a required transaction.
  4. Click the transaction to bring upwards payment details, including your transaction ID (t'southward a 17-graphic symbol string made upward of both letters and numbers). Here's what it will await like:

Copy the Transaction ID you see there. This volition exist used in Stride 2 below.

Step 2 - Manually add together the Transaction

To manually add the missing payment, y'all tin follow these steps based on the type of payment you received:

A Single One-Time Payment (Non associated with an existing recurring subscription):
  1. Go to MemberPress > Transactions.
  2. Select Add new at the pinnacle of the page.
  3. Paste in the Transaction ID y'all identified in a higher place in Stride 1 intoTransaction number.
  4. Select the user you lot would like the transaction to exist associated with. Yous tin first typing in the username, and available options volition popular up.
  5. Select which Membership the transaction should be associated with.
  6. Add together the transaction Sub-Total amount. This should be what the user paid you lot.
  7. Add in whatsoever data related to taxes every bit applicative.
  8. Set the Status of the transaction to Complete.
  9. Set the Gateway to PayPal Standard.
  10. Leave the Subscription field blank.
  11. Add together the Created Date. The date you lot ready hither will be the date on which the user paid yous.
  12. Add the Expiration Engagement. The date you set up hither volition be the date on which the user'south payment is gear up to expire.
  13. Select Create.
If you want to add a transaction to an existingrecurring subscription:
  1. Become to MemberPress > Subscriptions.
  2. Search for the user's subscription yous would like to add the missing payment to.
  3. Hover over the subscription's unique ID and click on the "Add Txn" link.
  4. Paste the Transaction IDy'all identified in a higher place in Step 1 intoTransaction number.
  5. Select the user you would like the transaction to be associated with. You tin can start typing in the username, and bachelor options volition pop up.
  6. Select which Membership the transaction should be associated with.
  7. Add the transactionSub-Total amount. This should be what the user paid yous.
  8. Add in any data related to taxes as applicable.
  9. Set theConditionof the transaction to Complete.
  10. Gear up theGateway to PayPal Standard.
  11. Get out theSubscriptionfield every bit is (it should accept been auto-populated with the correct ID).
  12. Add together the Created Date. The date you set here will be the appointment on which the user paid you.
  13. Add the Expiration Date. The date yous set here will exist the date on which the user'due south payment is set to elapse.
  14. Select Create.

Footstep iii - Verify

After completing these steps, the payment should exist correctly added, and the user'southward subscription should be marked as active as highlighted hither ( N ote: on the MemberPress > Subscription page, theActive column should be set to a green Yes, and the Expires on column should reflect the missing payment'due south expiration date):

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Gateway Issues

If y'all have exactly followed the instructions on this page for setting upward your gateway, it should work properly. Therefore, if y'all are noticing issues with your gateway, it is likely related to i of the items listed below. We have also included what to practise if you see these issues.

  1. Subscriptions and/or Transactions aren't updating correctly - If yous are seeing subscriptions connecting to MemberPress with an ID that looks similar mp-sub-xxxxxxxxxx and transactions that have IDs that await like mp-txn-xxxxxxxxxx, so the issue is related to your IPN configuration. Please be certain that you accept correctly entered your IPN. You tin can review how to do this betwixt minutes 4:01 and 6:29 in the above video.

    If you're certain that y'all've set everything correct but payments are still not getting through. This could be IP blocking issue.
    If y'all have Wordfence, iTheme Security, some other software firewall or your hosting filters IPs, please make sure that these IPs are allowed (taken from https://world wide web.paypal.com/us/smarthelp/article/what-are-the-ip-addresses-for-alive-paypal-servers-ts1056 page):

    64.4.240.0/21
    64.4.248.0/22
    66.211.168.0/22
    173.0.80.0/20
    91.243.72.0/23

    If you must use a set listing of IP addresses (i.e. for the purposes of a firewall), otherwise please note that you lot can utilize the https://ipnpb.paypal.com/ host for Instant Payment Notification (IPN) postback verification.

  2. Users aren't beingness taken to your Thanks folio - This means that you lot oasis't correctly entered your render URL and/or configured its settings. Please review the video above between minutes half dozen:29 and ix:05.
  3. Users are getting this system error: There was a problem with our organisation: The connexion to PayPal failed. - This means that your gateway hasn't been saved correctly or that you haven't correctly connected your PayPal account with MemberPress. Delight make sure you take saved your gateway; if you notwithstanding have problems after that, review the unabridged video above.
  4. Users are getting this organization error: "Things don't appear to be working at the moment. Please try again later." - This error occurs when you take not correctly followed our instructions above when setting up the Return URL and other Website Preferences Settings (see minutes 6:29 - 9:05 in the video above). Specifically, this occurs when "Block Non-encrypted Website Payment" is turned ON instead of OFF.
  5. Users are getting this system error: "Unfortunately a system error has occurred. Please try over again afterward." - This fault might occur if your PayPal account is non completely set up up; for instance, the verification procedure is not finished. Please contact PayPal back up in order to resolve this problem.
  6. You or the user aren't receiving the MemberPress Welcome email, New user sign-upwardly email, or other MemberPress emails - These new user MemberPress emails are triggered during the registration process by a completed transaction. If the transaction isn't completing in MemberPress but is marked as such in PayPal, this ways the IPN has not been set correctly. You can review how to prepare up your IPN betwixt minutes 4:01 and 6:29 in the above video.
  7. Your users meet this error before getting to the payment screen: Error Invalid Payment Method -This likely means yous have enabled the Customize Payment Methods and left this gateway choiceunchecked. To prepare the trouble, just uncheck the Customize Payment Methods selection altogether, or if you need information technology to disable other gateway options for your membership, be sure to cheque this gateway option.
  8. Your users are existence taken to a page that says, "The link you have used to enter the PayPal organization is invalid. Delight review the link and attempt over again." - This likely means that you have incorrectly entered the email for this gateway in your MemberPress > Settings > Payments tab. To resolve this issue, please make certain you are using the main (master) verified email address for your PayPal account and that it is formatted correctly. If you lot are 100% sure that you take correctly entered the e-mail, check for plugin or theme conflicts by deactivating possible suspects and testing again. Plugins that encrypt emails or other security plugins are normally the cause.

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Help?

Are you notwithstanding having issues with your PayPal Standard gateway even after reviewing the solutions outlined in the Gateway Problems section above? No problem, just send usa a support ticket with a brief description of your issue, including that you lot are using PayPal Standard (instead of Express Checkout) and what yous have institute in your tests so far. Please exercise not send us a support ticket until afterward yous have followed the instructions in the Gateway Bug section to the best of your power. We will enquire y'all to review those instructions if your issue resembles whatever of the listed points. : )

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Source: https://docs.memberpress.com/article/33-paypal-standard

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